Refund and Returns Policy

RC Build Fly

Effective Date: 19 May 2026

Introduction

At RC Build Fly, we strive to provide high-quality aeromodelling products, RC components, electronics, STEM kits, and workshop experiences. This Refund and Return Policy explains the conditions under which returns, replacements, cancellations, and refunds are processed.

By purchasing products or registering for workshops through RC Build Fly, customers agree to this policy.

Eligibility for Returns

Customers may request a return or replacement under the following conditions:

Product received is damaged during shipping
Defective or non-functional product received
Wrong item delivered
Missing components in the package
Manufacturing defects identified upon delivery

All return requests must satisfy the conditions mentioned in this policy.

Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged or defective upon delivery:

Opened electronic components
Used RC kits or assembled kits
Batteries and power accessories
Customized products
Workshop materials and training kits
Downloadable digital products
Educational content and e-books
Clearance or discounted items
Products damaged due to misuse or improper handling

Return Request Timeline

Customers must notify RC Build Fly within:

48 hours of delivery for damaged, defective, or incorrect items
24 hours for missing items in the shipment

Requests submitted after the eligible period may not qualify for return or refund.

Return Process

To initiate a return request, customers must:

Contact RC Build Fly support team
Provide:
- Order number
- Product details
- Description of issue
- Photos or videos of the product/package
Wait for return approval instructions

Unauthorized returns may not be accepted.

Product Condition Requirements

Returned items must:

Be unused and in original condition
Include original packaging
Include manuals, accessories, and invoices
Not show signs of physical damage caused by customer misuse

RC Build Fly reserves the right to reject returns that do not meet inspection requirements.

Replacement Policy

Eligible defective or damaged products may be:

Replaced with the same product
Replaced with an equivalent product
Repaired where applicable

Replacement availability depends on stock availability.

Refund Policy for Product Orders

Refunds may be approved under the following situations:

Product unavailable after order confirmation
Approved damaged or defective return
Duplicate payment made by customer
Order cancellation approved before shipping

Refunds will generally be processed to the original payment method.

Refund Processing Time

Approved refunds are generally processed within:

7 to 14 business days for online payments
Additional time may apply depending on banks or payment gateways

RC Build Fly is not responsible for delays caused by:

Banks
Payment providers
Technical processing delays

Shipping Charges

Original shipping charges are non-refundable unless the error was caused by RC Build Fly.
Return shipping costs may be borne by the customer unless the return is approved due to seller error or defective product.

Order Cancellation Policy

11.1 Before Shipment

Orders may be cancelled before dispatch confirmation.

Approved cancellations may qualify for:

Full refund
Partial refund after payment gateway deductions where applicable

11.2 After Shipment

Orders cannot be cancelled once shipped.

Customers may request return processing after delivery subject to this policy.

Workshop Cancellation and Refund Policy

12.1 Participant Cancellation

Workshop registration cancellations are subject to the following:

Cancellation 7 days before workshop: Up to 80% refund
Cancellation 3 to 6 days before workshop: Up to 50% refund
Cancellation within 48 hours of workshop: No refund
No-show participants: No refund

Refund percentages may vary depending on venue, kit preparation, and operational costs.

12.2 Workshop Rescheduling

RC Build Fly may allow one-time workshop rescheduling subject to availability.

12.3 Workshop Cancellation by RC Build Fly

If RC Build Fly cancels a workshop due to:

Weather conditions
Safety concerns
Instructor unavailability
Operational reasons
Low registrations
Government restrictions

Participants may receive:

Rescheduled session access
Workshop credits
Partial or full refund

Damaged Shipment Policy

Customers must inspect packages upon delivery.

If packaging appears damaged:

Record an unboxing video where possible
Capture clear images of the package
Report immediately to RC Build Fly

Failure to provide supporting evidence may impact claim approval.

Warranty Disclaimer

Unless explicitly stated, products are sold without extended warranties.

RC Build Fly is not responsible for damages caused by:

Improper installation
Incorrect wiring
Over-voltage usage
Crash damage
Water exposure
Unauthorized modifications
Improper storage

Fraud Prevention and Verification

RC Build Fly reserves the right to:

Verify customer identity
Request additional proof for refund claims
Reject suspicious or fraudulent claims
Investigate repeated refund requests

Fraudulent activities may lead to:

Permanent account suspension
Legal action
Reporting to authorities

Limitation of Liability

RC Build Fly’s liability for approved refunds shall not exceed the original amount paid for the specific product or service.

RC Build Fly shall not be liable for indirect or consequential losses.

Changes to This Policy

RC Build Fly reserves the right to modify this Refund and Return Policy at any time without prior notice.

Updated policies become effective immediately upon publication on the website.

Contact Information

For refund or return assistance, contact:

RC Build Fly

Phone: +91 9500047722
Email: support@rcbuildfly.com
Location: Chennai, Tamil Nadu, India

Acceptance of Policy

By purchasing products or registering for workshops with RC Build Fly, customers acknowledge that they have read, understood, and agreed to this Refund and Return Policy.

I have created a professional Refund and Return Policy document for RC Build Fly covering:

Product returns and replacements
RC component refund rules
Workshop cancellation policy
Shipping damage claims
Refund timelines
Fraud prevention clauses
Non-returnable items
Legal liability limitations
Cancellation conditions
Customer verification and audit policies

The document is suitable for publishing on your website and for customer/legal compliance use.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.